Policies & Terms
Please find our full policies below
Bookings
At Taysian Spa, we strive to provide our guests with the utmost relaxation and rejuvenating experience. In order to ensure a smooth and efficient booking process, we have implemented a company policy that requires all guests to provide a $50 deposit in order to receive confirmation of their booking. This deposit will be applied towards the total cost of your treatment and serves as a guarantee for their reservation. This deposit is also transferable to your next treatment, giving our guests the flexibility to reschedule if needed.
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We understand that sometimes unforeseen circumstances may arise, resulting in a late arrival for your scheduled treatment. In order to accommodate our guests, we allow a 15-minute grace period. However, any arrival later than this will result in an automatic cancellation of the booking (Please read cancelation policy). We ask that all guests please arrive on time to ensure that they receive the full allotted time for their treatment.
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Lastly, we would like to remind our guests that different treatments may require different amounts of time. While we do our best to provide accurate time estimates, some treatments may run longer than the stated times, especially if there are any additional services added. We appreciate your patience and understanding in such situations.
By booking with Taysian Spa, the guest agrees to comply with all our policies and procedures. We strive to create a peaceful and relaxing environment for all our guests and ask for your cooperation in maintaining a respectful atmosphere. We reserve the right to refuse service to anyone who does not comply with our policies or who exhibits inappropriate behavior.
Rescheduling
At Taysian Spa, we pride ourselves on providing the highest quality services and experiences for our guests. In order to maintain the smooth operation of our spa and ensure that all guests receive the best possible experience, we have implemented a company policy regarding rescheduling appointments.
All guests of Taysian Spa are required to give at least 24 hours notice if they intend to reschedule their appointment. This notice allows us to make necessary arrangements and accommodate any changes in our schedule. Failure to provide the required notice may result in a cancellation fee.
We understand that sometimes unforeseen circumstances may arise, and we will do our best to accommodate any last-minute changes. However, please note that rescheduling is not guaranteed, especially if the desired date and time is fully booked. In such cases, we will place the guest's name on a waiting list and notify them if a spot becomes available.
In addition, we would like to remind our guests that our services are in high demand and our appointment slots are limited. Therefore, we highly encourage our guests to plan ahead and make their bookings in advance to secure their preferred date and time.
In some cases, we may be able to offer after-hours treatments for an additional charge to accommodate the desired time change. However, this is subject to the availability of our staff and may not always be possible. We appreciate our guests' understanding and cooperation in this matter.
We believe that by implementing this policy, we can ensure that all our guests receive the best possible service and have a pleasant experience at our spa. We value our guests' time and strive to provide them with a relaxing and stress-free visit.
Thank you for choosing Taysian Spa for your wellness needs. We look forward to serving you and creating a memorable experience for you. Should you have any questions or concerns regarding our rescheduling policy, please do not hesitate to reach out via the ''contact us'' page we will be more than happy to assist you.
Cancellations
At our spa, we strive to provide our guests with the best possible experience and to accommodate their needs to the best of our abilities. In order to ensure that all of our guests receive the highest level of service, we have implemented a company policy regarding cancellations. We kindly ask that all guests give us a minimum of 48 hours notice if they intend to cancel their scheduled appointment. This allows us to make necessary adjustments to our schedule and open up the spot for another guest.
We understand that unforeseen circumstances may arise, and in these cases, we are happy to transfer your deposit to a gift card that can be used for a future visit. However, this must be done within the 48-hour notice period. If a guest fails to provide us with the required notice and does not show up for their appointment, they will be subject to a 50% charge of the treatment they had booked. This policy is in place to ensure that our therapists' time is respected and that our business is not negatively impacted by last-minute cancellations.
We value our guests' time and we want to make sure that everyone has a chance to experience our services. By adhering to this policy, we are able to provide our guests with the best possible experience and maintain a smooth operation at our spa. We appreciate your understanding and cooperation with this policy and we look forward to seeing you at your scheduled appointment. Thank you for choosing our spa for your self-care journey.
Waivers
At Taysian spa, the well-being and safety of our guests is our top priority. We strive to provide a relaxing and rejuvenating experience for all our clients, and to ensure that each treatment is tailored to their specific needs and preferences. In order to maintain a high standard of care and professionalism, we have implemented a company policy that requires all guests to sign a waiver before receiving any treatment at our spa.
The waiver serves as a legal document that outlines any potential allergies, medical conditions or sensitivities that our guests may have. This is crucial for us to know, as it allows our trained professionals to take necessary precautions and use suitable products during the treatment process. We understand that everyone's skin is unique and may react differently to certain ingredients, and we want to ensure that our guests have a safe and enjoyable experience with us.
By signing the waiver, our guests also absolve the spa from any liability in the event of a breakout or adverse reaction to any products used during the treatment. It is important for our guests to understand that they are responsible for disclosing any allergies or sensitivities they may have prior to the treatment. Failure to do so may result in undesirable consequences, and we want to avoid any potential risks or harm to our guests.
We take great care in selecting and using high-quality products that are safe for a wide range of skin types. However, we cannot guarantee that our products will not cause a reaction for those with allergies or sensitivities. This is why it is crucial for our guests to disclose any allergies or skin conditions they have, even if they may seem minor.
By signing the waiver, our guests also acknowledge that they have been fully informed of the potential risks and have agreed to proceed with the treatment at their own risk. We want our guests to feel comfortable and confident in their decision to receive a treatment at our spa, and the waiver serves as a means of transparency and mutual understanding between our guests and our spa.
We understand that signing a waiver may seem like a daunting task, but we assure our guests that it is a necessary step to ensure their safety and well-being during their time at our spa. We value the trust and confidence that our guests place in us, and we strive to maintain a professional and ethical standard in all aspects of our business. We appreciate our guests' cooperation in adhering to this company policy, and we look forward to providing them with a relaxing and rejuvenating experience at our spa.